Terms of sale and use
01Purpose
These terms govern the supply of the Nova service: a right to use the Nova roleplay framework, together with the hosting and operation of a game server by the publisher.
Subscribing to a plan means accepting these terms.
02The seller
Who sells depends on your billing country, which you declare when creating your account. From France, the seller is Mathéo Fourneaux: the invoice is issued in its name and VAT does not apply (article 293 B of the French tax code). Outside France, the sale is made by Stripe, acting as reseller (Merchant of Record): it issues the invoice, collects the tax applicable in your country and remits it. Your receipt then reads “Sold through Link”.
The country you declare is your responsibility. It must match your real billing address. An inaccurate declaration is attributable to you and may lead to termination of the subscription concerned.
In countries where Stripe does not assume tax compliance, online subscription is not open. Write to us at contact@novastudio.gg: access is opened case by case.
03Plans and prices
The service comes in several plans, differing by server size (player slots, machine resources, quotas). The highest plan can be extended with add-ons (player slots, databases, space for your files), at the price and within the limits shown on the pricing page; they are taken with the plan or during the subscription, under the change rules of section 4.
Displayed prices are in euros, all taxes included. Deployment and initial setup fees are waived.
Prices may change. A price change never applies to a period already paid for, and you are informed before the next renewal.
04Term, renewal and plan changes
The subscription runs for a monthly or yearly period, at your choice. It renews automatically at the end of each period, for the same duration, until cancelled.
The yearly plan is billed once, at the price of ten months.
You may at any time move to a higher plan, add or increase an add-on, or switch from the monthly to the yearly plan. An upgrade is billed pro rata for the time left until your renewal date and charged immediately; it only takes effect once that payment is accepted. Switching to yearly starts a new one-year period, billed immediately, less the unused time of the current monthly period.
You may also move to a lower plan, remove or reduce an add-on, or return to the monthly plan. A downgrade gives rise to no refund and no credit: the current period is paid and remains yours, and the new price applies from your next renewal date, at the end of the paid year for a yearly plan. When a single change includes both an upgrade and a downgrade, the upgrade is billed immediately and the downgrade takes effect at the renewal date; if the upgrade payment does not go through, no part of the change applies.
A downgrade is only accepted if your server already fits the new limits (configured slots, databases, file space, members). Once confirmed, the slot, database and file-space limits apply immediately and can no longer be exceeded; the features of your current plan remain available until the renewal date.
Until the renewal date, you can cancel a scheduled change from your customer area: your previous limits are restored at no cost. A prorated amount under €0.50 is carried over to your next invoice. Any credit balance already on your account is deducted from your next invoices, including an upgrade.
05Cancellation
You may cancel at any time from your account area. Cancellation takes effect at the end of the current period: the service stays available until then, and no further payment is taken.
If a plan change is scheduled for your renewal date, cancel it first from your customer area: cancellation then works under the same conditions.
The publisher may terminate in the event of a serious breach of these terms, after a formal notice left without effect - except in cases of manifestly unlawful use, where suspension may be immediate.
06Payment failure
If a payment fails, the service is maintained until the end of the period already paid for. After that, the server is suspended: it stops being reachable by players, but its data is kept.
Settling the outstanding amount restores the service. Data belonging to a suspended server is kept for 30 jours before permanent deletion.
07What the service includes
A game server operated by the publisher, with its own address, database and administration console.
The Nova framework, updated by the publisher. The framework is supplied read-only: it is configured entirely from within the game, and is not meant to be edited file by file.
A space of your own for your resources - maps, props, third-party scripts - which you upload and manage freely, within your plan's quota. The Nova framework, the server cache and its logs do not count towards it.
Support, through a request from your customer area or on our Discord server.
08What the service does not include
Access to the framework's files, which remains under the publisher's control. This constraint is part of the product: it is what allows every server to be updated without any action on your side.
Custom feature development, moderation of your community, and the supply of third-party content you choose to install.
Compliance of the content you add. You alone are responsible for what you upload to your server and for your rights to use it.
09Your obligations
You undertake not to use the service for unlawful purposes, not to infringe the rights of third parties, and not to compromise the security or stability of the infrastructure.
You are responsible for keeping your credentials confidential and for the use made of them.
10Availability and maintenance
The publisher uses reasonable means to keep the service running. Interruptions may occur for maintenance, updates, or because of an incident beyond its control.
Planned interruptions are announced in advance where possible.
11Your data
Your server's data belongs to you. You can reach it at any time through the database editor in your account area, and export its contents.
The framework automatically sends the publisher a technical report of errors in its own code, which contains no player identity field, so that they can be fixed.
The processing of personal data is described in the privacy policy.
12Intellectual property
The subscription grants a personal, non-exclusive, non-transferable right to use the Nova framework, for the duration of the subscription and for the supplied server only.
Copying, redistributing, reselling or otherwise making the framework available, in whole or in part, outside the service is prohibited.
13Liability
The publisher's liability is limited to direct and foreseeable damage, and capped at the amounts paid over the last twelve months.
No limitation applies in the event of gross negligence, wilful misconduct, or where the law forbids it. Rights granted to consumers by law are unaffected by these terms.
14Changes to these terms
These terms may be amended. Any substantial change is notified to you before it takes effect, and you may cancel if you do not accept it.
15Governing law and disputes
These terms are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action.
Consumers may refer the matter free of charge to a consumer mediator, and to the European online dispute resolution platform.
16Processing of player data (GDPR art. 28 annex)
Your server processes personal data of your players. For that data you are the controller and Mathéo Fourneaux acts as processor. This annex constitutes the contract required by article 28.3 of European regulation 2016/679.
Subject and duration: hosting and technical operation of your server, for the term of your subscription. Nature and purpose: storage, backup and maintenance. Categories of data: whatever the framework and your own resources record - game identifiers, characters, game events. Data subjects: your server's players.
Documented instructions: we process that data only on your instruction. Routine technical operation (hosting, backup, updates) is instructed by the contract itself. Any INSPECTION of your data by our team requires a reasoned request, your explicit consent from your customer area, a bounded duration that you set, and your revocation at any time. Every inspection is logged and that log is available to you in full.
Confidentiality: persons authorised to process that data are bound by a duty of confidentiality.
Sub-processors: OVH SAS (hébergement des serveurs, France), Cloudflare (sauvegardes chiffrées, Union européenne), Resend (envoi des e-mails), Stripe (paiement et facturation). You are informed of them, and you may object to any change, in which case you may terminate.
Assistance: we help you, as far as possible, to answer your players' rights requests, and to meet your security, breach-notification and impact-assessment obligations.
Fate of the data: at the end of the contract your data is deleted within the period stated herein, save for any legal retention obligation. You may export it beforehand, from your customer area.
Audit: we make available the information needed to demonstrate compliance with this article, and we allow reasonable audits.
You undertake to inform your players of the processing of their data and to have a legal basis for it. A notice addressed to them is made available for the part Mathéo Fourneaux is responsible for.