Withdrawal and refunds

01Right of withdrawal

If you are a consumer resident in the European Union, you have fourteen days to withdraw from a distance contract, without having to give a reason.

This period starts when the contract is concluded.

02What immediate delivery changes

Our standard plans are delivered immediately: the server is provisioned and reachable as soon as payment is made. By requesting immediate performance, you are asking for the service to begin before the withdrawal period ends.

If you then withdraw, you remain liable for the part of the service already provided, calculated pro rata. The balance is refunded to you.

If you expressly waive your right of withdrawal and the service has been fully provided, that right is lost - the law provides for this in the case of fully performed services.

03How to request a refund

Open a support request from your customer area, write to contact@novastudio.gg or open a thread on our Discord, quoting your account's e-mail address. No particular wording is required.

Refunds are handled by whoever took the payment: Mathéo Fourneaux for a sale made in France, Stripe for a sale made elsewhere. Allow a few business days for the credit to appear on your payment method.

04Beyond the statutory period

After fourteen days, the subscription is not refundable for the current period; you may cancel, which prevents any renewal.

A lasting outage that is our fault gives rise to a goodwill gesture, assessed case by case. Write to us - it is the simplest way.

05Changing plan or add-ons

Moving to a lower plan, reducing an add-on or returning to the monthly plan gives rise to no refund and no credit: the current period is paid and remains yours, and the new price applies from your next renewal date. The slot, database and file-space limits, however, drop as soon as you confirm.

An upgrade is billed pro rata for the time left until your renewal date and charged immediately; it only takes effect once that payment is accepted.

Until the renewal date, a scheduled change can be cancelled at no cost from your customer area.